Refund and Returns Policy
1. Overview
This Refund and Returns Policy explains the conditions under which xeniafinds will accept returns, issue refunds, or provide exchanges for products purchased through our online store.
2. Return Eligibility
2.1 General Conditions
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and in their original packaging.
- A valid proof of purchase (order number or receipt) must be provided.
2.2 Non‑returnable Items
- Personalized or custom‑made items.
- Final‑sale merchandise marked as “non‑returnable”.
- Gift cards, downloadable software, and digital content.
3. Return Process
3.1 Initiating a Return
To start a return, contact our Customer Support at [email protected] with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and instructions.
3.2 Shipping the Return
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. Ship the item to the address provided in the RMA instructions. We recommend using a trackable shipping service and retaining proof of shipment.
4. Refunds
4.1 Refund Method
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
4.2 Partial Refunds
Partial refunds may be applied for items that have been opened, used, or damaged after delivery, or for return shipping costs when applicable.
5. Exchanges
If you wish to exchange a product for a different size, color, or style, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
6. User Responsibilities
- Provide accurate contact information and order details.
- Package the returned item securely to prevent damage during transit.
- Comply with all applicable customs, import, and export regulations when returning items internationally.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. xeniafinds reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.
8. Contact Information
If you have questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1 (480) 392-6329
- Address: 815 Southwest Birch Lane, Phoenix, Arizona 85044, United States